Specialty Surgery Counselor - Mesa/East Valley Float
- Posted: 24 June 2020
- Mesa, AZ, USA
At American Vision Partners (AVP), we’re bringing the best together. Our company was created with the affiliation of Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, and the M&M Eye Institute. Today we’re one of the nation’s largest and most comprehensive ophthalmology practices with more than 45 eye care centers in Arizona and New Mexico - including 24 ambulatory surgical centers. At AVP we are committed to best in class patient care, being a pioneer in research and technology and most importantly, rewarding and recognizing our employees!
Specialty Surgery Counselor
Barnet Dulaney Perkins Eye Center - Mesa-Southern clinic and float to East Valley clinics
As a Specialty Surgery Counselor, you’ll be the patient’s guide through the surgery process and are responsible for providing a smooth and exceptional experience. Your strong detail orientation and multi-tasking skills will be essential to our success in our fast-paced, high-volume environment as you schedule surgeries and surgical appointments, verify insurance, and prepare charts for surgery.
Counsels patients for surgery by providing clear, concise details about what to expect
Reviews all surgery paperwork with patients; consent for procedures
Schedules all pertinent appointments, as appropriate by specialty: pre-operative and post-operative appointments to include the return appointment to the co-managing doctor.
- Fills surgeon’s schedules to capacity and knows appropriate steps to take to try to fill the day
Follows up on canceled procedures and patients who no show on day of procedure in which the case has not been rescheduled
Ensures all patient out of pocket money owed is collected prior to surgery (i.e. copays, coinsurance, deductible, premium lens, etc.).
Prepares surgical charts, labels documents with appropriate surgical paperwork
Helps maintain referring provider relationships
Helps create a quality patient experience
- Maintains patient confidentiality at all times
High School Diploma or GED required
At least one-year experience working in medical field and counseling of surgical patients preferred
Experience in ophthalmology or optometry preferred
Excellent verbal and written communication skills
Detailed oriented, reliable and able to multi-task in a fast-paced, high-volume work environment
- Flexible schedule working Monday-Friday
- Ability to travel to East Valley clinics - mileage is a paid benefit!
Benefits & Perks:
Your health, happiness and your future matters! At AVP, we offer everything from medical and dental to significant eye care discounts, continuing education, 401(k), 9 paid holidays plus PTO, flexible work hours and much more!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.