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Patient AR Specialist Phoenix- $1,000 sign on BONUS!

Revenue Cycle Management

  • Posted: 16 January 2020
  • Full-time
  • Phoenix, AZ, USA

At American Vision Partners (AVP), we’re bringing the best together. Our company was created with the affiliation of Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, and the M&M Eye Institute. Today we’re one of the nation’s largest and most comprehensive ophthalmology practices with more than 45 eye care centers in Arizona and New Mexico - including 24 ambulatory surgical centers. At AVP we are committed to best in class patient care, being a pioneer in research and technology and most importantly, rewarding and recognizing our employees!

Patient A/R Specialist
Revenue Cycle Management - Phoenix-Biltmore

As a Patient A/R Specialist, you'll collects payments for an assigned segment of the Accounts Receivable and perform collection duties in accordance with established federal and state regulations.  The Patient A/R Specialist is responsible for answering inbound patient phone calls and assisting with patient account questions.


  • Follows-up with patients and ensures outstanding balances are paid
  • Makes calls to and takes calls from patients, discussing their account in detail
  • Ensures that patient statements are sent with accurate information on a daily basis
  • Works accounts for external collection action, after all other avenues of internal collection action has been exhausted
  • Take payments over the phone from patients as well as make payment arrangements if needed
  • Researches and prepares patient credits and coordinates with accounting to process approved refunds
  • Process bankruptcy notices according to company policy
  • Makes changes to demographic information as necessary in order to produce a clean patient statement
  • Performs all other assigned duties


  • High School diploma or equivalent
  • 5+ years medical billing experience
  • Ophthalmology background is a plus
  • Working knowledge of CMS guidelines, contracted insurance guidelines, and coding policies
  • Demonstrated computer and math skills
  • Detail oriented, reliable and able to multi-task in a fast-paced, high-volume work environment
  • Excellent verbal and written communication skills
  • Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism

Benefits & Perks:

Your health, happiness and your future matters! At AVP, we offer everything from medical and dental to significant eye care discounts, continuing education, 401(k), 9 paid holidays plus PTO, flexible work hours and much more!