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Revenue Cycle Management Insurance A/R Supervisor - Biltmore

Revenue Cycle Management

  • Posted: 23 June 2020
  • Full-time
  • Phoenix, AZ, USA

At American Vision Partners (AVP), we’re bringing the best together. Our company was created with the affiliation of Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, and M&M Eye Institute. Today we’re one of the nation’s largest and most comprehensive ophthalmology practices with more than 45 eye care centers in Arizona and New Mexico - including 24 ambulatory surgical centers. At AVP we are committed to best in class patient care, being a pioneer in research and technology and most importantly, rewarding and recognizing our employees!

Insurance Team A/R Supervisor
Revenue Cycle Management - Phoenix-Biltmore

As the Insurance Team Supervisor, you'll oversee the insurance accounts receivable team and perform the job duties of fellow teammates as needed. You'll be responsible for establishing a high performance team that is efficient, knowledgeable, service oriented, and shares responsibility for attaining team goals.


  • Oversees the insurance accounts receivable team and perform the job duties of fellow teammates as needed
  • Maintains positive leadership and gives frequent performance feedback, and encourages two-way participation and ideas
  • Participates in the hiring process and review process for team members
  • Reviews and approves requests from the insurance team for adjustments and refunds
  • Ensures the team resubmits insurance claims that have received no response or are not on file
  • Monitors and manages the productivity and performance of assigned employees including reporting daily/weekly/monthly department metrics to Senior Management
  • Ensures the team follows-up with insurance companies and confirms claims are paid/processed
  • Produces productivity and error reports for the department manager
  • Oversees that the team reviews and appeals unpaid and denied claims
  • Performs monthly billing audits to ensure timely and accurate claims submission and insurance follow up activities
  • Monitor and manage key performance indicators and data for department, and provide reporting and action plans for improvement
  • Supervises the team to ensure maintenance of an error rate in accordance with departmental policy
  • Performs additional duties as assigned


  • High School diploma or equivalent 
  • 5 years medical billing experience
  • Strong background and experience in Revenue Cycle Management
  • Ophthalmology background desired
  • 2+ years in a leadership role preferred
  • Active knowledge of CMS guidelines contracted insurance guidelines and coding policies
  • Ability to lead a team by demonstrating a positive attitude, openness to change, willingness to help, and respect for others and their ideas
  • Excellent verbal and written communication skills
  • Detail oriented, reliable and able to multi-task in a fast-paced, high-volume work environment
  • Demonstrated computer literacy and excellent math skills
  • Ability to maintain a high level of confidentiality and professionalism

Benefits & Perks:

Your health, happiness and your future matters! At AVP, we offer everything from medical and dental to significant eye care discounts, continuing education, 401(k), 9 paid holidays plus PTO, flexible work hours and much more!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.