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Medical Front Office Receptionist Team Lead - Sun City (Del Webb)


  • Posted: 21 September 2019
  • Full-time
  • Sun City, AZ, USA

At American Vision Partners (AVP), we’re bringing the best together. Our company was created with the affiliation of Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, and the M&M Eye Institute. Today we’re one of the nation’s largest and most comprehensive ophthalmology practices with more than 45 eye care centers in Arizona and New Mexico - including 24 ambulatory surgical centers. At AVP we are committed to best in class patient care, being a pioneer in research and technology and most importantly, rewarding and recognizing our employees!

Patient Services Specialist Team Lead
Barnet Dulaney Perkins Eye Center - Sun City Del Webb


  • In conjunction with the Clinic Manager: interviews, hires, supervises, counsels, appraises, and recommends salary increases for front office personnel
  • Assists with scheduling staff assignments and oversees efficient patient flow
  • Assists with maintaining front office staff schedules by monitoring that lunches are taken on time and overall time management is observed to avoid OT
  • Performs all duties within the front office: check-in, check-out, appointment scheduling, benefit verification and medical records preparation
  • Answers phones, and makes appointments following company screening protocol and provider(s) scheduling preference
  • Reviews the doctor’s schedule on a weekly basis and makes recommendations to Clinic Manager when changes are necessary
  • Assists with training front office staff members
  • Monitors the flow for potential delays, notifies appropriate staff when necessary, and assists with identifying opportunities to expedite the process
  • Assists with completing all tasks on End of Day Checklist
  • Assists with monitoring open tasks for front office
  • Monitors and assists with scanning loose paperwork and outside documentation is in EHR prior to date of service
  • Monitors, obtains and documents referrals and prior authorizations
  • Posts daily charges and payments for clinic
  • Adheres to the medical record policy and procedure ensuring all requests are entered in PHI log
  • Understands and adheres to Out-patient Treatment Center policies
  • Has basic understanding of financial history and is able to help patient with billing questions
  • Greets patients in a courteous manner
  • Encourages a team oriented environment
  • Maintains confidentiality regarding human resource related issues
  • Meets with Clinic Manager on a regular basis to review/discuss daily operational needs
  • Participates in on-going training and continuing education
  • Knows, understands and follows the professional, teamwork, and customer service standards
  • Maintains continuing education requirements for Certified Patient Service Specialist
  • Performs any and all duties as reasonably assigned


  • High School Diploma or GED required
  • Current certification as Certified Patient Service Specialist
  • Working knowledge of scheduling and insurance authorization
  • Detailed oriented, reliable and able to multi-task in a fast-paced, high-volume work environment
  • Excellent verbal and written communication skills
  • Ability to work independently
  • Dedication to high quality patient care
  • Flexible schedule working Monday-Friday
  • Ability to travel to Coolidge location as needed - travel time and mileage are paid benefits!

Benefits & Perks:

Your health, happiness and your future matters! At AVP, we offer everything from medical and dental to significant eye care discounts, continuing education, 401(k), 9 paid holidays plus PTO, flexible work hours and much more!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.