Premium Services Counselor - SEC Scottsdale Miller
- Posted: 11 March 2022
- Scottsdale, AZ, USA
At American Vision Partners (AVP), we’re bringing the best together. Our company was created with the affiliation of Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, and the M&M Eye Institute. Today we’re one of the nation’s largest and most comprehensive ophthalmology practices with more than 45 eye care centers in Arizona and New Mexico - including 24 ambulatory surgical centers. At AVP we are committed to best in class patient care, being a pioneer in research and technology and most importantly, rewarding and recognizing our employees!
Premium Services Counselor
Southwestern Eye Center - Scottsdale Miller Road
As a Premium Services Counselor, you'll be responsible for assisting the patient with all aspects of the surgery process and pre-operative preparations in order to make the surgical experience as smooth as possible for the patient.
- Schedules all patient surgeries and pre-operative appointments, including those with the patient’s referring physician, surgical facility, ophthalmologist or technician
- Builds relationships with patients, educate patients regarding lens and technology options, overcome objections and close surgical packages
- Prepares surgical charts, labels documents with appropriate surgical paperwork per ASC Coordinator specifications
- Acts as an effective liaison between the patient, surgeon, referring physician, and the surgical facility in all aspects of pre-operative preparations
- Collects all pertinent information for upcoming surgery, such as bookings, lens orders, insurance, and H&Ps and signed consent forms, and transfer to surgical facility.
- Aids patients in obtaining financing if needed
- Schedules post-operative appointments as appropriate
- Demonstrates thorough knowledge of company’s services and procedures, and communicates to patients in a way designed to earn patient’s trust and business
- Answer all telephone inquiries from patients, their families, or referring physicians concerning surgery
- Perform other tasks as assigned
- High school diploma or GED required; some college preferred
- At least one-year of experience in a medical practice; refractive, surgical, aesthetic, or ophthalmology specialties preferred
- Ambition, high energy, and determination required
- Demonstrated sales skills and the drive to exceed goals and quotas
- Must be comfortable discussing financial options and presenting payment plans
- Excellent verbal and written communication skills
- Ability to make decisions within established protocols and with minimal supervision
- Detail oriented, reliable and able to multi-task in a fast-paced, high-volume work environment
- Demonstrated ability to meet deadlines
- Strong computer skills
Benefits & Perks:
Your health, happiness and your future matters! At AVP, we offer everything from medical and dental to significant eye care discounts, continuing education, 401(k), paid holidays plus PTO, flexible work hours and much more!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Employment is contingent upon successful completion of drug and background screening. Some positions will require a favorable driving record.