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Premium Services Manager

Clinic

  • Posted: 09 September 2022
  • Full-time
  • Mesa, AZ, USA
    Scottsdale, AZ, USA
    Phoenix, AZ, USA

At American Vision Partners (AVP), we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible. Our practices include Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, Retinal Consultants of Arizona, M&M Eye Institute, Abrams Eye Institute, Southwest Eye Institute, Aiello Eye Institute, and Moretsky Cassidy Vision Correction. We are focused on building the nation’s largest and most comprehensive eye care practices and currently operate more than 100 eye care centers in Arizona, New Mexico, and Texas – including 25 ambulatory surgical centers.

Premium Services Manager
American Vision Partners - Travel

As a Premium Services Manager, you'll be responsible for managing a team of Premium Services Counselors and Surgery Counselors, as well as providing ongoing training and development to the team. The Premium Services Manager will be a resource to all Premium Services Counselors, Surgery Counselors, PS Team Leads, and management. You'll be responsible for ensuring the department's success and streamlining and standardizing processes and policy. 

This position will travel to all AVP South and Metro West locations on a regular basis. 

Responsibilities:

  • Mentors, coaches, and develops team members to improve performance and enhance skills
  • Participates in recruiting, hiring, and interviewing of all new counselors
  • Maintains open daily communication with direct team members and team leads
  • Manages budgetary responsibilities
  • Demonstrates understanding of practice management policies and procedures
  • Assists in streamlining processes and training
  • Participates in group and one-on-one training for staff, managers, and clinicians
  • Trains employees on the NextGen practice management system and eligibility software
  • Reviews teams EDU presentation and eye model to ensure thorough and impactful educations
  • Works with Premium Services Training Manager to develop content and collateral for educating patients
  • Assists the Premium Services Training Manager with updating the Patient Care Counselor Training Manual with respect to processes, workflows, and policies
  • Reviews ATL conversions weekly; works with Team Leads and management to assist those employees or locations falling below company goals
  • Provides feedback to directors and managers on ongoing training objectives, further development for staff and/or software, and creative ideas for continued growth and stability related to staff and practice management utilization
  • Collaborates closely with Revenue Cycle Management Team to identify training needs, assess A/R rejections and denials, negative payer trends, and provide education and feedback to employees and management for appropriate action, including training agenda materials
  • Prepares and delivers presentations, demonstrations, and participates in staff meetings
  • Performs additional duties as assigned

Qualifications:

  • High School Diploma or GED required

  • Experience working for a Ophthalmology Practice

  • 1-2 years working in a Patient Care Counselor Position, preferably in Premium Services

  • Previous training experience preferred

  • Previous supervisory and/or leadership experience preferred

  • Knowledge and experience with NextGen EHR/EPM system 

  • Working knowledge of insurances and requirements

  • Must be an intermediate to extensive PC user, and be able to maintain (create, edit, professional output) Microsoft Office products efficiently (Word, Excel, Power Point)

  • Excellent verbal and written communication skills

  • Ability to be a champion of change - positively leading team through changes in department

  • Detailed oriented, reliable and able to multi-task in a fast-paced, high-volume work environment

  • Motivation to succeed, ability to motivate others to succeed
  • Ability to travel to all Southwestern Eye Center locations

Benefits & Perks:

Your health, happiness and your future matters! At AVP, we offer everything from medical and dental to significant eye care discounts, continuing education, 401(k), paid holidays plus PTO, flexible work hours and much more!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.